CASE STUDY

Enhancing Compliance & Workforce Retention with CareKernel

Client Challenge
A leading NDIS service provider faced compliance and workforce retention risks due to inadequate tracking of training and certification records.
Key concerns included:
Risk of losing key staff due to missed certifications.
Service delivery impact if untrained professionals couldn't work.
Employee dissatisfaction from last-minute recertification demands.
Regulatory compliance challenges as auditors required proof of training.
Business impact
Client lost an allied health worker when the training requirements for re-certification were to much for the person to complete partially due to their age, it easier to retire. Resulting in having to use another resource with additional cost of $12,000 per annum.
Government Mandate
Allied health professionals, such as occupational therapists and speech therapists, now require additional mandatory training beyond traditional child protection training. However, clear guidelines and accessible training links were lacking, causing delays and compliance concerns.
CareKernel’s Solution
The provider engaged CareKernel to implement a centralised training compliance dashboard, which offered
Automated Training Tracking
Effortlessly manage clients, budgets, and goals.
Real-Time Notifications
Sends reminders to professionals and managers.
Work-Schedule Integration
Ensures recertification fits within work hours.
Auditor-Ready Reports
Streamlined reporting for audits and compliance.
Finance & NDIS Integration
Simplified reimbursement and funding tracking.
Solution
32%
Reduction in training non-compliance incidents within 6 months.
85%
Improvement in on-time training completion rates.
100%
of employees received timely reminders, reducing last-minute certifications.
58%
Less Administration Time spent manually tracking training.
35%
Reduced recertification expenses and minimised disruption to service delivery.
REsults
CASE STUDY

Scaling NDIS Business with CareKernel

Client Challenge
A NDIS service provider faced significant challenges in streamlining its operations. Their manual processes were slowing down onboarding and contract signing, leading to inefficiencies. Additionally, during an NDIS audit, they struggled to provide accurate documentation, putting compliance at risk.
Key Challenges:
Manual onboarding and contract signing caused delays of up to 2 weeks per client.
Increased risk of compliance issues during audits due to disorganised records.
Workforce inefficiencies, leading to 15-20% administrative overhead.
Three(3) clients rejected the services package as it took too long to initiate, lost revenue $128,000 per annum.
CareKernel’s Solution
After initially exploring CareKernel a year prior, the client revisited the platform when they reached a critical growth point. CareKernel collaborated with them to implement a scalable business platform that streamlined onboarding, contract management, and workforce processes.
Automated Training Tracking
Effortlessly manage clients, budgets, and goals.
Real-Time Notifications
Sends reminders to professionals and managers.
Work-Schedule Integration
Ensures recertification fits within work hours.
Auditor-Ready Reports
Streamlined reporting for audits and compliance.
Finance & NDIS Integration
Simplified reimbursement and funding tracking.
Solution
60%
Reduced client onboarding time from 2 weeks to 5 days.
100%
Eliminated manual paperwork, improving accuracy and compliance.
32%
Freed up staff for higher-value tasks, reducing administrative costs.
REsults
NDIS Audit Readiness
Improved documentation accuracy, ensuring compliance with regulations.
Future-Proof Growth
‍Scalable system positioned the business for expansion without additional overhead.
CASE STUDY

Scaling NDIS Business with CareKernel

Client Challenge
A NDIS service provider faced significant challenges in streamlining its operations. Their manual processes were slowing down onboarding and contract signing, leading to inefficiencies. Additionally, during an NDIS audit, they struggled to provide accurate documentation, putting compliance at risk.
Key Challenges:
Manual onboarding and contract signing caused delays of up to 2 weeks per client.
Increased risk of compliance issues during audits due to disorganised records.
Workforce inefficiencies, leading to 15-20% administrative overhead.
Three(3) clients rejected the services package as it took too long to initiate, lost revenue $128,000 per annum.
CareKernel’s Solution
After initially exploring CareKernel a year prior, the client revisited the platform when they reached a critical growth point. CareKernel collaborated with them to implement a scalable business platform that streamlined onboarding, contract management, and workforce processes.
Automated Training Tracking
Effortlessly manage clients, budgets, and goals.
Real-Time Notifications
Sends reminders to professionals and managers.
Work-Schedule Integration
Ensures recertification fits within work hours.
Auditor-Ready Reports
Streamlined reporting for audits and compliance.
Finance & NDIS Integration
Simplified reimbursement and funding tracking.
Solution
60%
Reduced client onboarding time from 2 weeks to 5 days.
100%
Eliminated manual paperwork, improving accuracy and compliance.
32%
Freed up staff for higher-value tasks, reducing administrative costs.
REsults
NDIS Audit Readiness
Improved documentation accuracy, ensuring compliance with regulations.
Future-Proof Growth
‍Scalable system positioned the business for expansion without additional overhead.
20,000+ Support sessions delivered

Automate Admin, Maximise Care and Empower Your Team

Streamline your NDIS operations with CareKernel automating admin, optimising care.

Reduce Manual Work

Stay Audit-Ready

Boost Efficiency

See It In Action
Challenges & Solutions

Say Goodbye to Complaints & Workflow Headaches

bEFORE cAREKERNeL
The Struggle is Real…
Paperwork overload
Slows down workflow and efficiency
Delayed Fundings
Unclear budgets, delayed approvals
Shift Conflicts
Overlapping schedules, staff shortages
after cAREKERNeL
The Smart Way Forward!
Smart Automation
Reduce paperwork, streamline processes
Live Tracking
Monitor progress, stay updated instantly
Instant Replacements
Fill gaps, avoid shift disruptions
bEFORE cAREKERNeL
The Struggle is Real…
Paperwork overload
Complex forms, time-consuming processes.
Delayed Fundings
Unclear budgets, delayed approvals.
Shift Conflicts
Overlapping schedules, staff shortages
after cAREKERNeL
The Smart Way Forward!
Smart Automation
Reduce paperwork, streamline processes.
Live Tracking
Monitor progress, stay updated instantly.
Instant Replacements
Fill gaps, avoid shift disruptions.
FEATURES

Smart features that Simplify, Streamline and Empower

Customer Relationship Management
Manage customer requests with ease. Streamline compliance tracking and reporting.
Smart rostering tools & timesheets
Keep your staff connected and aligned with one source of truth. Seamlessly share information across teams.
Automated invoicing & claiming
Automate your billing process for PRODA, Self Managed, and Plan Managed participants with just a few clicks.
Easy & fast Compliance Management
Gain full control and clarity over participant data with integrated progress notes linked to session management.

Simplify NDIS Workflows

Costs a cup of

Coffee a week!

Keep your staff connected and aligned with one source of truth. Seamlessly share information across teams.

See It In Action

Endless possibilities at your fingertips

Smart Scheduling & Rostering

Simplifies workforce management with real-
time access, automated alerts, mobile tracking, and payroll-ready reports.

Trusted Integrations

Two-Factor
Authentication Security

Seamlessly integrates with leading systems to support efficient and compliant NDIS service delivery.

Dashboard for Smarter Decisions

Provides instant, actionable insights no BI training needed saving time and streamlining decision-making.g.

Complaints & Compliments Management

Streamlines feedback management with real-
time tracking, instant issue resolution, and audit-ready compliance.

HR Resource Mapping & Compliance

Streamlines staff accreditation tracking, training needs analysis, and ensures compliance through easy reporting and mapping of HR resources.

Seamless Incident Management

Enables real-time, paperless incident management with instant reporting, alerts, and seamless 
PRODA uploads.

View All

Experience the Impact of Smarter Care

40%
Time Saved
Automate tasks, reduce workload
99%
Compliance Accuracy
Ensure seamless tracking and reporting
Ensure tracking and reporting.
30%
Productivity Boost
Streamline workflows and efficiency

Enhancing Compliance & Workforce Retention with CareKernel

Emma, an NDIS service administrator, transformed her workflow with CareKernel by automating scheduling, compliance, and payroll, reducing stress and allowing more focus on delivering quality care.

58%
Less Administration Time
Read More

CareKernel implemented a centralised training compliance dashboard for the provider, streamlining training management across the organisation. The solution featured automated tracking of completed and upcoming training, real-time notifications for professionals and managers, and seamless integration with work schedules to ensure timely recertification.

Scaling NDIS Business with CareKernel

Emma, an NDIS service administrator, transformed her workflow with CareKernel by automating scheduling, compliance, and payroll, reducing stress and allowing more focus on delivering quality care.

60%
Faster Onboarding
Read More

After initially exploring CareKernel a year prior, the client revisited the platform when they reached a critical growth point. CareKernel collaborated with them to implement a scalable business platform that streamlined onboarding, contract management, and workforce processes.

Improving Invoicing Accuracy & Compliance with CareKernel

Emma, an NDIS service administrator, transformed her workflow with CareKernel by automating scheduling, compliance, and payroll, reducing stress and allowing more focus on delivering quality care.

95%
Invoice Accuracy
Read More

The provider implemented CareKernel’s invoicing module to streamline their billing processes. This solution automated travel cost calculations, reducing manual effort and errors. It also included pre-built NDIA-compliant invoice templates, ensuring accuracy and compliance. Additionally, the module offered real-time visibility into billed versus non-billed services, improving financial transparency and control.

Happiness That Follows Using Our Platform

Superior and professional client service from start to finish. Highly recommended this product when considering CRM Software. Phil, Sandeep and team offer expert knowledge within this scope. Cheers again.

Jeremy Tafau
Co-Director
Champions For Change - Specialist Support Coordination Disability Sector

CareKernel has completely streamlined our operations—what once took hours now takes minutes. It's a true one-stop solution that's helped us grow with confidence.

Michelle Riley
Operations Manager

The support from CareKernel has been exceptional. Their mobile app and compliance tools have transformed the way we work.

Amanda Harris
Support Co-ordinator
PRICING

Transparent pricing options that works for any team

SILVER

Support Worker
1 x
/ week
Admin
3 x
/ week
See It In Action
Plan Inclusions:
1 Advanced User License
1 Standard User License
4 Service Worker Licenses
Ready-made & Configurable
Inquiry Management
Intake Management
Schedule of Supports Creation & Management
Service Agreement Creation & Management
Ready-made & Configurable
Progress Notes
Progress Note Templates
HR/Payroll Management
Training Schedule Management
Leave Management
Roster Management
Session Management
Intelligent Worker Search
Task Management
Bed Occupancy & Vacancy
Goal Plans Management
Document Management
Incident Management
PRODA Financial Extracts
MYOB/Xero Financials Integration
Activity Logs
Call Logs
Risks & Alerts
Integrated Mobile App
Plan Manager Portal
Participant Portal
Invoicing
Access Management Templates
Pre-loaded NDIS Price
View More
View less

GOLD

Support Worker
1 x
/ week
Admin
3 x
/ week
See It In Action
Plan Inclusions:
1 Advanced User License
3 Standard User License
8 Service Worker Licenses
Ready-made & Configurable
Inquiry Management
Intake Management
Schedule of Supports Creation & Management
Service Agreement Creation & Management
Ready-made & Configurable
Progress Notes
Progress Note Templates
HR/Payroll Management
Training Schedule Management
Leave Management
Roster Management
Session Management
Intelligent Worker Search
Task Management
Bed Occupancy & Vacancy
Goal Plans Management
Document Management
Incident Management
PRODA Financial Extracts
MYOB/Xero Financials Integration
Activity Logs
Call Logs
Risks & Alerts
Integrated Mobile App
Plan Manager Portal
Participant Portal
Invoicing
Access Management Templates
Pre-loaded NDIS Price
View More
View less

Platinum

Support Worker
1 x
/ week
Admin
3 x
/ week
See It In Action
Plan Inclusions:
1 Advanced User License
5 Standard User License
21 Service Worker Licenses
Ready-made & Configurable
Inquiry Management
Intake Management
Schedule of Supports Creation & Management
Service Agreement Creation & Management
Ready-made & Configurable
Progress Notes
Progress Note Templates
HR/Payroll Management
Training Schedule Management
Leave Management
Roster Management
Session Management
Intelligent Worker Search
Task Management
Bed Occupancy & Vacancy
Goal Plans Management
Document Management
Incident Management
PRODA Financial Extracts
MYOB/Xero Financials Integration
Activity Logs
Call Logs
Risks & Alerts
Integrated Mobile App
Plan Manager Portal
Participant Portal
Invoicing
Access Management Templates
Pre-loaded NDIS Price
View More
View less

Why CareKernel?

Seamless Onboarding, Scalable Growth
CareKernel replaced a client's legacy system, enabling scalable onboarding and growth without paperwork burdens.
Effortless SIL Expansion
CareKernel streamlined SIL scheduling, approvals, and staff accreditation, ensuring the right people were in place.
Easy-to-Use Interface
Our intuitive platform ensures that support coordinators, plan managers, and service providers can easily navigate.
Secure & Compliant
CareKernel follows industry standards to ensure data security and full compliance with NDIS regulations.
Automated Invoicing & Claims
Reduce administrative burden with automated invoicing and direct NDIS claims processing, ensuring accuracy and faster payments.
Comprehensive Reporting
Get real-time insights and compliance-ready reports to help make data-driven decisions for better service delivery.
Seamless Onboarding, Scalable Growth
CareKernel replaced a client's legacy system, enabling scalable onboarding and growth without paperwork burdens.
Effortless SIL Expansion
CareKernel streamlined SIL scheduling, approvals, and staff accreditation, ensuring the right people were in place.
Easy-to-Use Interface
Our intuitive platform ensures that support coordinators, plan managers, and service providers can easily navigate.
Secure & Compliant
CareKernel follows industry standards to ensure data security and full compliance with NDIS regulations.
Automated Invoicing & Claims
Reduce administrative burden with automated invoicing and direct NDIS claims processing, ensuring accuracy and faster payments.
Comprehensive Reporting
Get real-time insights and compliance-ready reports to help make data-driven decisions for better service delivery.
Affordable for every Provider

Care Made Simple, Organised, and Effortless

Request A Call Back
Request a call back
Form submitted successfully!
Oops! Something went wrong! Please try again.

Loved by professionals

and

support

providers

that care for

participants and their families.

Streamline your NDIS operations with CareKernel automating admin, optimising care.

Quick Links
About UsFAQsContact Us
Features
Compliance ManagementCRMBilling and InvoicingCollaborationClient Lifecycle ManagementMany more...
Enquiries
info@carekernel.com
1800 953 066
Level 14, 275 Alfred Street,
 North Sydney, NSW 2060
Copyright © by The Trustee for Eminent Group, trading as CareKernel. ABN 65719323765. All Rights Reserved.
Terms & conditionsPrivacy🍪 Cookies

Scan QR to download the app

Scan to Download from
Scan to Download from